Plainly answered.

Lumoire partners with established small businesses, service providers, founders, and organizations ready for a digital experience that reflects the quality of their work.

Our clients are often growing beyond a DIY website, navigating an unclear customer journey, or looking for stronger systems behind the scenes. Lumoire is based in Columbia, South Carolina, and serves clients nationwide.

We do more than make websites look beautiful.

Lumoire combines strategy, art direction, customer-experience design, development, and operational insight to build digital experiences that are clear, distinctive, and useful. Every engagement receives thoughtful guidance, proactive communication, and a high level of care—what we call the Golden Glove Experience.

We are human, experienced, dedicated, and genuinely invested in understanding what your business needs next.

Start with The Lumoire Diagnostic. Tell us what you need help with, answer a few short follow-up questions, and see the services and prices that fit your business.

Before your results appear, we ask for your first name and email so your results are saved and Leslie can personally review them. Updates by email are optional and off unless you tick the box.

Sending your project details does not reserve a place on the calendar. Your place is confirmed after the next steps and required payment are complete.

Lumoire currently offers four levels of engagement:

The Canvas — $1,000 One focused, long-form digital experience for a service, offer, campaign, or launch.

The Edit — $1,800 A refined, conversion-minded website with up to three responsive pages.

The Build — $3,200 A scoped, multi-page website with connected systems, standard integrations, and deeper customer-journey strategy.

The Bespoke — Starting at $5,500 A custom digital ecosystem designed around a more complex offer, customer journey, digital product, or operational model.

The final scope and investment are confirmed before work begins. Features or services beyond the selected package may require an additional quote.

The Lumoire Diagnostic does the first step for you.

If you need one strong destination, it may recommend The Canvas. If your established business needs a polished, persuasive website, it may recommend The Edit. If your website must connect with booking, payments, portals, content management, dashboards, or workflows, The Build may be the better fit. More complex platforms and highly tailored customer experiences belong in The Bespoke.

You do not need to diagnose the entire project alone. Leslie reviews the match and recommends the clearest path forward.

Yes. Standard payment terms and custom payment plans may be available, depending on the project.

Under standard terms, the required deposit reserves your project and the remaining balance must be paid before launch or project turnover. Under an approved custom payment plan, at least 80% of the total project balance must be paid before launch or turnover. Any remaining balance follows the schedule established in your agreement.

Communication is essential. If circumstances affect your payment schedule, contact Lumoire before a payment is missed so the available options can be discussed.

No. Deposits and project payments are nonrefundable because they reserve studio capacity and account for strategy, planning, creative development, administrative work, and services already performed.

The payment schedule, deliverables, and cancellation terms will be provided in your agreement before the project begins.

There may be, depending on your project.

Possible additional expenses include:

• Domain registration or annual domain renewal
• Premium software, plugins, fonts, or licensed assets
• Third-party platforms and integrations
• Payment-processing or e-commerce fees
• App-store registration or publication fees
• Features or services outside the approved project scope
• Ongoing maintenance or care-plan services
• These costs will be discussed whenever they are known or reasonably anticipated.

Yes. Websites hosted or managed by Lumoire require a $50 monthly platform fee.

This fee is separate from your project investment and may not include third-party subscriptions, domain renewals, premium integrations, maintenance, content updates, or new development unless expressly stated.

The platform fee is included in the Website Care Plan. Care Plan clients pay $99/month total, not $50 plus $99.

Clients who pay the platform fee annually in advance receive a discounted annual rate.

The Lumoire customer journey includes five stages:

1. Package match and fit You answer five simple questions, see your recommended package, and send your contact details. Leslie reviews the match and personally replies with the next step.

2. Strategy We examine your audience, offer, positioning, customer journey, and relevant operations before determining what should be built.

3. Art direction We shape the visual and verbal direction—including messaging, imagery, typography, pacing, and overall experience.

4. Craft and build The approved strategy becomes a responsive digital experience. Design, copy, development, forms, systems, and integrations are completed according to your scope.

5. Launch and elevate After approval and fulfillment of the applicable payment terms, your project is prepared for launch or turnover. You receive the training and post-launch support included with your package.

Throughout the process, you can expect clear expectations, guided decisions, and proactive communication.

The initial demo is generally delivered within 10 business days after the project officially begins and all required content, access, assets, and information have been received.

The demo is an initial working direction—not necessarily the completed website. The final launch date depends on the scope, feedback turnaround, revisions, integrations, approvals, and client responsiveness.

Successful projects require active collaboration.

You are responsible for providing requested content, brand assets, account access, approvals, feedback, and other project materials by the agreed deadlines. You should also designate one decision-maker when multiple people are involved.

Delays in receiving information or approval may move the project timeline and affect the original launch date.

If a project is paused for more than two weeks because required materials, feedback, approvals, payments, or communication have not been received from the client, the project may be removed from the active production schedule.

A $150 reinstatement fee will be required to resume the project. The new completion date will depend on Lumoire’s availability at the time the project is reinstated; the original launch date cannot be guaranteed.

If you anticipate a delay, communicate with Lumoire as early as possible. Proactive communication allows us to discuss the next best step.

Each project includes up to two rounds of revisions unless your agreement states otherwise.

A revision round is one organized collection of feedback submitted at the designated review stage. To keep the project focused and on schedule, feedback should be clear, complete, and consolidated.

New pages, features, concepts, or requests that change the approved direction or scope are not revisions. They may require a separate quote and an adjusted timeline.

Copy support depends on your package.

The Canvas includes messaging written for its page. The Edit and The Build include copy refinement and message hierarchy. The Bespoke may include deeper messaging, brand voice development, and collaborative copywriting.

Your proposal will identify what Lumoire will write, what you must provide, and whether additional copywriting is recommended.

Yes. The Build and The Bespoke each include four complimentary consultation sessions focused on business strategy and brand development.

These sessions are designed to support the direction of the project and help align your brand, offer, customer journey, and digital experience. Any additional consulting or work outside the project scope may be quoted separately.

Yes — the discovery call is free and included with every website package. Start with The Lumoire Diagnostic and, once Leslie confirms the fit, you book it directly.

The $198 strategy session is separate. It is an advice-only hour for owners who want to pick Leslie’s brain about systems, operations, or their customer journey without hiring a website build.

A project may move to launch or turnover after:

• The approved scope has been completed
• The included revision process is complete
• Required client approvals have been received
• Applicable payment requirements have been satisfied
• Necessary hosting, domain, and third-party accounts are ready
• Standard projects must be paid in full before launch or turnover. Approved custom payment plans require at least 80% of the total balance to be paid before launch or turnover, with the remaining amount governed by the signed agreement.

The Canvas, The Edit, and The Build include 14 days of post-launch support. The Bespoke includes 30 days.

This period is intended for questions, guidance, and corrections related to the approved project scope. It does not include new pages, new features, ongoing content updates, redesign requests, new integrations, or issues caused by third-party changes or client modifications.

Continued maintenance, measurement, refinement, and support may be available through a separate care plan.

When editable content is included in the approved scope, Lumoire will provide appropriate training or handover guidance.

The degree of editing access depends on the platform and project. Some visual, structural, or system-level changes may require professional support to protect the website’s performance, consistency, and functionality.

Ownership and licensing are governed by your signed agreement.

Once the applicable payment obligations have been satisfied, you will receive the rights and access identified in your contract. Third-party software, fonts, stock imagery, platforms, plugins, and other licensed materials remain subject to their individual terms.

No agency can ethically guarantee a specific level of revenue, traffic, leads, sales, or growth.

Lumoire builds strategically to strengthen positioning, improve clarity, support conversion, reduce unnecessary friction, and create a better customer experience. Your results will also depend on factors such as your offer, audience, pricing, marketing, reputation, sales process, responsiveness, and market conditions.

Additional work can be evaluated and quoted separately.

Depending on the request, Lumoire may recommend a package upgrade, a formal scope change, an additional project phase, or a trusted outside specialist. No out-of-scope work will begin without your approval.